Delivery and Returns Information

We deliver to UK mainland only for our standard delivery charge.

We use a number of the UK's leading reliable carriers depending on the size or weight of the individual products.

Some items may incur an additional charge for Northern Ireland, Scottish Highlands and surrounding islands, Channel Islands, Isle of Man and Isle of Wight.

Please contact us for a price for delivery to these destinations before ordering.

Standard Delivery

  • is normally within 5 working days of order.
  • Monday to Friday 8am to 5pm
  • To ground floor only, 2 man delivery can be arranged, please contact us for cost.
  • Saturday delivery can be arranged but at extra cost, please contact us for a price.

Access

If access is difficult or no one is likely to be home to accept the order, please advise us at time of order.

Any queries please do not hesitate to contact us on 01905 700125 or via our contact page.

Returns

We want you to be delighted with your purchase.

We fully comply with the Distance Selling Regulations, which give consumers buying on-line the right to examine and test items at home as they would in a shop. Business customers do not have this right.

So, if you're not happy with anything you've bought, simply let us know by completing our returns form within 7 days of receiving the item.

We will provide you with a returns number to attach to the goods and then please send the item back to us.

Our returns address is:

Boyds of Worcester
c/o Gablemere Ltd
Units 15 & 16 Finepoint Way
Kidderminster
DY11 7FB

We'll give you a complete refund including any standard cost of delivering the items to you (unfortunately, we won't be able to refund any special delivery charges if delivery was attempted on time).

As with returning items to a shop, it is your responsibility to arrange and pay for the return of goods that have been correctly supplied and are not faulty.

We recommend that they are sent via an insured and signed-for service.

Damaged Items

Very occasionally, and despite the considerable experience of our despatch team and carriers, items can become damaged in transit.

If you are asked to sign for the goods, please first inspect them to ensure that they have arrived undamaged. Once you have signed for the goods it may not be possible to later prove that the damage occurred before they came into your possession.

If the goods are left without a signature, please make sure you contact us within 24 hours of the delivery taking place to notify us of any damages or shortages.

Damages correctly notified will be replaced free of charge. However, if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.

Faulty Goods

All our products have a 12 month guarantee.

Faults are very rare, but if you consider an item to be faulty please call or email us  immediately.
If the item needs to be returned for inspection, please check with us first.
Faulty items will be repaired or replaced.